1. Who are the newcomers to the CRM landscape?
2. How is CRM changing and what does the business owner need to be aware of?
3. How much should I plan to spend on a good solution?
4. What are your expectations for CRM in the next five years?
5. What exactly should I be expecting CRM to do for me?
6. Do you have a few key best practices someone considering CRM can use?
7. What are the most common mistakes you see companies make with CRM?
8. What are my best resources for finding out more about CRM?
9. What advantages might CRM have for specific verticals?
10. Does CRM fall more to sales or marketing in most organizations?
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