SOA enables businesses to develop a new generation of dynamic applications that address a number of top-level business concerns that are central to growth and competitiveness. SOA solutions promote
Stronger connections with customers and suppliers. By making available dynamic applications and business services to external customers and suppliers, not only is richer collaboration possible, but customer and partner satisfaction is increased. SOA unlocks critical supply and demand chain processes—such as outsourcing of specific business tasks—from the constraints of underlying IT architectures, thereby enabling better alignment of processes with organizational strategy.
Enhanced business decision making. By aggregating access to business services and information into a set of dynamic, composite business applications, decision makers gain more accurate and more comprehensive information, and gain the flexibility to access that information in the form and presentation factor (Web, rich client, mobile device) that meets their needs.
Greater employee productivity. By providing streamlined access to systems and information and enabling business process improvement, businesses can drive greater employee productivity. Employees can focus their energies on addressing the important, value-added processes and on collaborative, semi-structured activities, rather than having to conform to the limitations and restrictions of the underlying IT systems.